“AI in UK Contact Centre Verticals: Utilities” identifies and quantifies the specific pressures and issues most affecting contact centre operations in the UK utilities sector.

 

Our research has found that each business sector has its own specific commercial and operational issues that affect its contact centres.

 

For example, inbound call lengths in the utilities sector has risen by 61% in the past 10 years, impacting queue lengths, cost, performance and customer experience.

 

Reports are a tightly focused 20-25 pages in length, and are exactly tailored for readers in the UK utilities sector who want to understand how they can move their contact centre forward through the use of AI-enabled solutions.

 

 

To download “AI in UK Contact Centre Verticals: Utilities”, as well as many other research reports, please complete the registration form below.

 

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