“AI in UK Contact Centre Verticals: Financial Services”  identifies and quantifies the specific pressures and issues most affecting contact centre operations in the UK finance sector.

 

Our research has found that each business sector has its own specific commercial and operational issues that affect its contact centres.

 

For example, the financial services sector has seen an 80% increase in call duration in the past five years, impacting speed to answer, call abandonment and customer experience.

 

Reports are a tightly focused 20-25 pages in length, and are exactly tailored for readers in the UK financial services sectors who want to understand how they can move their contact centre forward through the use of AI-enabled solutions.

 

 

To download “AI in UK Contact Centre Verticals: Financial Services”, as well as many other research reports, please complete the registration form below.

 

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