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"The US Contact Center Operational Review - 2008" |
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ContactBabel is again producing its annual study of the US contact center industry - its performance, technology, HR and strategic benchmarks and targets. The opportunity to participate is available to US contact centers with at least 10 agent positions.
Over 200 US contact centers took part in last year's study, making this the most accurate survey of the industry. This year's report will be available to participants - completely free of charge - in September 2008.
Respondents to the questionnaire will also receive a $50 Amazon.com gift voucher as thanks for their time.
"The US Contact Center Operational Review (2008)" will be over 200 pages in length, and will look in depth at salaries, attrition, training, multimedia, IP, self-service, strategies, outsourcing, planning and many other elements that are key to understanding how contact centers can best be run. Results will be segmented by industry sector and contact center size, so that readers can compare their own operations with those that are most similar. Please note that all respondents are guaranteed complete and lasting confidentiality.
Please download the questionnaire from here (Excel spreadsheet).
(NB - please right-click on the link and choose "Save Target As", in order to download the file before filling in the questionnaire). You may also request it from info@contactbabel.com.
Please submit completed questionnaires by July 18th 2008 to qualify for the free report and $50 Amazon.com gift voucher.
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