ContactBabel offers the following products and services connected with the US contact center industry.
The Inner Circle Guide to Self-Service - the definitive analyst study of how intelligent automated service - via IVR, speech, virtual agents, mobile and social channels - fits into the customer contact mix. Download full report
The Inner Circle Guide to Multichannel Workforce Optimization: major analyst study into the usage and future of workforce optimization. Download full report
US Contact Centers 2017-2021: The State of the Industry and Technology Penetration: the definitive study of the industry. The size, shape, structure and future of the US contact center industry, with present & future technology penetration rates. Download report details Buy
The US Contact Center Decision-Makers' Guide 2016: performance, technology, HR and strategic direction, based on over 200 interviews with US contact centers.
Download 2016 Full Report (registration required)
The Inner Circle Guide to Omnichannel Customer Contact: the definitive analyst study of the use of digital channels in customer contact. Download full report
The Inner Circle Guide to Outbound & Call Blending: the definitive analyst study of the outbound industry. Download full report
The Inner Circle Guide to Cloud-based Contact Center Solutions (2nd edition): the definitive analyst study of the business drivers, technology and market for cloud solutions - free. Download full report
The Inner Circle Guide to PCI DSS Compliance in the Contact Center: the definitive analyst study of what PCI DSS compliance means to contact centers, and how they can become compliant. Download full report
The Inner Circle Guide to Customer Contact Analytics - the definitive analyst study of how speech and interaction analytics can be used to influence cost, profitability and quality. Download full report
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