ContactBabel offers the following products and services connected with the US contact center industry.

ContactBabel report & sponsorship schedule (2017) - US version

Reports

USAUS Contact Centers 2016-2020: The State of the Industry and Technology Penetration: the definitive study of the industry. The size, shape, structure and future of the US contact center industry, with present & future technology penetration rates. Download report details   Buy

The US Contact Center HR & Operational Benchmarking Report 2016-17: details on salaries, attrition, absence, operational benchmarks and budgets. Priced $495.
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The US Contact Center Decision-Makers' Guide 2016: performance, technology, HR and strategic direction, based on over 200 interviews with US contact centers.
Download 2016 Full Report (registration required)

USAThe Inner Circle Guide to Omnichannel Customer Contact: the definitive analyst study of the use of digital channels in customer contact. Download full report

USAThe Inner Circle Guide to Outbound & Call Blending: the definitive analyst study of the outbound industry. Download full report

USAThe Inner Circle Guide to Cloud-based Contact Center Solutions (2nd edition): the definitive analyst study of the business drivers, technology and market for cloud solutions - free. Download full report

USAThe Inner Circle Guide to PCI DSS Compliance in the Contact Center: the definitive analyst study of what PCI DSS compliance means to contact centers, and how they can become compliant. Download full report

The Inner Circle Guide to Customer Contact Analytics - the definitive analyst study of how speech and interaction analytics can be used to influence cost, profitability and quality. Download full report

The Inner Circle Guide to Self-Service - the definitive analyst study of how intelligent automated service - via IVR, speech, virtual agents, mobile and social channels - fits into the customer contact mix. Download full report

Consultancy

Driven by our massive primary research programmes, we offer bespoke research and analysis services, including market education, white papers, market sizing and customer presentations.
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