ContactBabel offers the following products and services connected with the US contact center industry.

Reports

The US Contact Center Decision-Makers' Guide: performance, technology, HR and strategic direction, based on over 200 interviews with US contact centers.

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North American Contact Centers in 2006: The State of the Industry (1st edition): the definitive study of the industry. Contact center and agent position sizing, forecasts and segmentations.
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Directories

The US Contact Center Email Database: 14,000 contacts in the US contact center industry.
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Consultancy

Driven by our massive primary research programmes, we offer bespoke research and analysis services, including market education, white papers, market sizing and customer presentations.
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