ContactBabel offers the following products and services connected with the US contact center industry.

Reports

USAThe Inner Circle Guide to Outbound & Call Blending: the definitive analyst study of the outbound industry. Download full report

The US Contact Center HR & Operational Benchmarking Report 2015-16: details on salaries, attrition, absence, operational benchmarks and budgets. Priced $495.
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The US Contact Center Decision-Makers' Guide 2015: performance, technology, HR and strategic direction, based on over 200 interviews with US contact centers.
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USAThe Inner Circle Guide to Cloud-based Contact Center Solutions (2nd edition): the definitive analyst study of the business drivers, technology and market for cloud solutions - free. Download full report

USAThe Inner Circle Guide to PCI DSS Compliance in the Contact Center: the definitive analyst study of what PCI DSS compliance means to contact centers, and how they can become compliant. Download full report

USAUS Contact Centers in 2015: The State of the Industry: the definitive study of the industry. The size, shape, structure and future of the US contact center industry, with present & future technology penetration rates. Download report details   Buy

The Inner Circle Guide to Customer Contact Analytics - the definitive analyst study of how speech and interaction analytics can be used to influence cost, profitability and quality. Download full report

The Inner Circle Guide to Self-Service - the definitive analyst study of how intelligent automated service - via IVR, speech, virtual agents, mobile and social channels - fits into the customer contact mix. Download full report

The Inner Circle Guide to Multichannel Customer Contact - the definitive analyst study of how email, web chat, SMS, social media, mobile and other channels will fit into the customer contact mix. Download full report

Directories

The US Contact Center Email Database: c. 8,500 contacts in the US contact center industry.
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Consultancy

Driven by our massive primary research programmes, we offer bespoke research and analysis services, including market education, white papers, market sizing and customer presentations.
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