ContactBabel offers the following products and services connected with the UK contact centre industry.
The UK Contact Centre Operations Directory: 3,000 contact centres listed with details of 13,000 senior operational management contacts. Details
The UK Contact Centre Executive Directory: senior management & decision-makers in businesses with UK contact centres, at head office level. Details
Unlimited access to both UK directories at a capped price. Details
Reports
"Customer 2.0: Customer Experience and Profitability in the New Economy": an extended, free White Paper investigating what UK organisations can expect from post-recession consumers, and how to move beyond traditional customer satisfaction measurements to an insightful and actionable customer experience framework. Download report details
UK Contact Centres in 2010: The State of the Industry: the definitive study of the industry. The size, shape, structure and future of the UK contact centre industry, based on thousands of interviews.
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The UK Contact Centre Outsourcing Industry in 2009: a report combining a wealth of primary research and analytical knowledge, along with the benefits of real-life consulting expertise and close working relationships with the UK's top outsourcers. Download report details
The UK Contact Centre Decision-Makers' Guide (7th edition) : performance, technology, HR and strategic direction, based on over 200 interviews with UK contact centres.
Download free Executive Summary | Download Report Details
Consultancy
Driven by our massive primary research programmes, we offer bespoke research and analysis services, including market education, white papers, market sizing and customer presentations.
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