ContactBabel offers the following products and services connected with the UK contact centre industry.
The UK Contact Centre Directory (22nd edition): details of 3,200+ contact centres and over 17,000 key personnel at all levels of organisation. Details
Reports
UK Contact Centres in 2012: The State of the Industry: the definitive study of the industry. The size, shape, structure and future of the UK contact centre industry, based on thousands of interviews. Download report details
UK Contact Centre HR & Operational Benchmarking: details on salaries, attrition, absence, operational benchmarks and budgets. Priced £295 + VAT. Download more information.
The UK Contact Centre Decision-Makers' Guide (9th edition - 2011):
performance, technology, HR and strategic direction, based on over 200 interviews with UK contact centres.Download full report
The Inner Circle Guide to Speech Analytics: the definitive analyst study of the business drivers, technology, market and future of a game-changing solution - free.
Download Full Report (registration required)
"Customer 2.0: Customer Experience and Profitability in the New Economy": an extended, free White Paper investigating what UK organisations can expect from post-recession consumers, and how to move beyond traditional customer satisfaction measurements to an insightful and actionable customer experience framework. Download report details
The UK Contact Centre Outsourcing Industry in 2009: a report combining a wealth of primary research and analytical knowledge, along with the benefits of real-life consulting expertise and close working relationships with the UK's top outsourcers. Download report details
Consultancy
Driven by our massive primary research programmes, we offer bespoke research and analysis services, including market education, white papers, market sizing and customer presentations.
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