The UK Contact Centre Operational Review: 5th edition - 2007

Built upon primary research with over 200 directors and managers in some of the UK's leading contact centre operations, this report contains the most up-to-date and largest survey of contact centres' performance metrics, operational practices, strategy, salary and attrition data and technology usage.

At only £195 + VAT, no contact centre professional or vendor should be without it.

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Call 01740 629835 to purchase or for further information