Call Centre Directory
HomeAbout usDirectoriesReportsAnalysisServicesContact

 

can be used by:


Hardware suppliers

Software suppliers

Network providers

Telcos

Furniture companies

Outsourcers & telemarketing agencies

Recruitment agencies

Investment agencies

Any company selling products or services to UK call centres

 

    The UK Contact Centre Operations Directory

 

The prime source of up-to-date, accurate and extensive information on

Over 3,400 UK contact centre operations and 11,000 key contacts

What about the quality? Ask our customers...

  • Updated twice-yearly by telephone research of every contact centre on record - LATEST EDITION MARCH 2008
  • Up to eight named key contacts per operation
  • Used by suppliers of hardware, software and services to the contact centre industry for telephone, post and email marketing campaigns
  • Available in Microsoft ExcelTM
  • Partial directory elements (e.g. geography, size or vertical market) may be purchased
  • Each record contains:
    • Company name
    • Full postal address
    • Telephone number
    • Fax number
    • Vertical market
    • Size (agent positions)
    • Call centre type (sales, service, helpdesk, etc)
    • Number of corporate call centres and UK corporate agent positions
    • Inbound/outbound activity percentages
    • Use of IVR
    • Use of speech recognition
    • Use of call monitoring
    • Use of call recording
    • Use of outbound dialling
    • ACD/PBX manufacturer and model
    • Are customer emails dealt with at the call centre?
    • Contact centre manager details (name/phone/email where available)
    • Contact centre director details (name/phone/email where available)
    • Contact centre IT manager details (name/phone/email where available)
    • Equipment buyer details (name/phone/email where available)
    • HR manager details (name/phone/email where available)
    • Telecoms manager details (name/phone/email where available)
    • Training manager details (name/phone/email where available)
    • Senior contacts' details (name/phone/email where available)
    • Email addresses in 62% of cases (NB all quotes are conservatively priced, assuming 85% email accuracy, although we aim for a better response rate)
  • The entire Operations Directory, plus the Executive Directory - including all updates for 12 months - is available for £3,000.
  • For smaller, specific requirements, an example price for a typical extract would be around £1.50 for a contact centre with 4 named contacts per site - please ask for specific count and quote.
  • The current specification of the Directory is available here.
  • Samples and no-obligation quotes available on request.


Copyright(c)ContactBabel. All rights reserved.
info@contactbabel.com