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The
prime source of up-to-date, accurate and extensive
information on
Over
3,400 UK contact centre operations
and 11,000 key contacts
What
about the quality? Ask our customers...
- Updated
twice-yearly by telephone research of every contact centre
on record - LATEST
EDITION MARCH 2008
- Up
to eight named key contacts per operation
- Used
by suppliers of hardware, software and services
to the contact centre industry for telephone, post
and email marketing campaigns
- Available in Microsoft ExcelTM
- Partial
directory elements (e.g. geography, size or vertical
market) may be purchased
- Each
record contains:
- Company
name
- Full
postal address
- Telephone
number
- Fax
number
- Vertical
market
- Size
(agent positions)
- Call
centre type (sales, service, helpdesk, etc)
- Number
of corporate call centres and UK corporate
agent positions
- Inbound/outbound
activity percentages
- Use
of IVR
- Use
of speech recognition
- Use
of call monitoring
- Use
of call recording
- Use
of outbound dialling
- ACD/PBX
manufacturer and model
- Are
customer emails dealt with at the call
centre?
- Contact
centre manager details (name/phone/email
where available)
- Contact
centre director details (name/phone/email
where available)
- Contact
centre IT manager details (name/phone/email
where available)
- Equipment
buyer details (name/phone/email
where available)
- HR
manager details (name/phone/email
where available)
- Telecoms
manager details (name/phone/email
where available)
- Training
manager details (name/phone/email
where available)
- Senior
contacts' details (name/phone/email
where available)
- Email
addresses in 62% of cases (NB
all quotes are conservatively priced, assuming
85% email accuracy, although we aim for a better response
rate)
- The
entire Operations Directory, plus the Executive
Directory - including all updates for 12
months - is available for £3,000.
- For
smaller, specific requirements, an example price
for a typical extract would be around £1.50 for
a contact centre with 4 named contacts per
site - please ask for specific count and quote.
- The current
specification of the Directory is available here.
- Samples
and no-obligation quotes available on request.
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The
UK Contact Centre Operations Directory