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"North American Contact Centers in 2006: The State of the Industry" |
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Based on analysis of a directory of over 3,000 US and Canadian contact centers (themselves employing over 750,000 people), this report is the definitive account of the size, shape and structure of the North American contact center industry.
Written by one of the leading industry analysts, it contains reliable, detailed figures for agent positions, contact centers, growth rates, geographical distribution, vertical markets, contact center size bands and inbound/outbound activity, as well as views on where the industry is heading.
Best of all, in order to introduce ContactBabel to the US and Canadian contact center industry, it is available completely free of charge. Just fill in the form below and we'll email you the whole 80-page report in PDF format.
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