"The IP Contact Centre Market in the UK, 2003-2007"

Built upon primary research with 114 key influencers in some of the UK's leading contact centre operations, this report contains the most up-to-date and largest survey of UK contact centres' attitudes, actions and plans for using IP contact centre solutions, as well as expert guidance on what this means for IP solution providers.

Giving vendors the full picture of this important market, the report details market sizing and forecasts until 2007, segmented by contact centre size, vertical market, greenfield/brownfield and pure/hybrid solution type, as well as providing tactical and strategic guidance in both the short-and long-term.

Readers of this report will understand:

• "What are the hot buttons to press to get interest in IP?”
• “What is inhibiting contact centres from implementing IP, and what will solve this?”
• “Who in the business is showing the initial interest in IP?” 
• “Who makes the final decision to purchase or not?”
• “How much is the market worth now, and how will it develop?”
• “What questions are end-users likely to ask about IP?”
• “Which piece of the industry should I target first?”
• “Which type of solution provider are businesses asking for help with IP?”
• “How do I succeed in the short- and long-term in this market?”  

This report costs £1,000 + VAT  and is available electronically in PDF or Word formats.

If you would like to purchase a copy, please call on 01740 629835 or email ip2003@contactbabel.com

You may download the executive summary and full details of the report free of charge by right-clicking on these links and following the instructions.