"The Reality of IP Contact Centres in the UK"

The most up-to-date and largest survey of UK contact centres' attitudes, actions and plans for using IP contact centre solutions is available now. Written in conjunction with the CCA (formerly the Call Centre Association), this report is built upon primary research with 114 key influencers in some of the UK's leading contact centre operations. The report is objective, insightful and is essential reading for any business which is interested in finding out more about the reality of IP solutions without having to listen to hype. The 74-page report is divided into nine chapters.

• Introduction and Methodology: “How can this report help me?”
• Technical Analysis: “What makes up an IP-based contact centre?”
• Market Drivers: “What advantages are there in having an IP-based contact centre?” 
• Survey Results: “What are other contact centres doing about IP?”
• Vendor Profiles: “Which suppliers can I talk to about IP?”
• Market Issues: “What do I need to know to make a decision?”
• The Reality of Implementation: “Should I implement and what might it cost?”
• Case studies: “How have businesses implemented IP?”
• Conclusions: “What’s the bottom-line of IP contact centre solutions?”  

This report is being sold by CCA for £295 + VAT + p&p (£195 + VAT + p&p for CCA members).

If you would like to purchase a copy, please call on 0141 564 9010 or email louise@cca.org.uk

You may download the executive summary and full details of the report free of charge by right-clicking on these links and following the instructions.