ContactBabel has changed the way it offers the UK Contact Centre Operations and Executive Directories to major solution providers.

Download full details.

A one-off payment will entitle you to 12-month unlimited, on-demand access to both the Operations Directory (11,000 named operational contacts in 3,500 contact centres) and the Executive Directory (8,000 senior named contacts in 1,200 UK businesses with over 50 contact centre seats) receiving updates over a 12-month period.

The former subscription price for unlimited access to both directories and subsequent updates was £12,000, but we are now offering this to clients for £3,000.

Each database is cleansed by telemarketing twice a year to remove gone-aways and collect new contacts: the Operations Directory was cleaned in March 2008 and the Executive Directory in February 2008.

You can request the most recent version of either directory at any time, either in its entirety, or profiled sections based on location, agent size, job title, etc, and you will automatically receive the most regular editions of the directories as soon as they are released.

Over 60% of contacts come with an e-mail address and you also receive other information about the contact centre (such as size, phone system, inbound/outbound split, use of specific technologies, etc).

Annual subscribers can use the data as many times as they like, over the 12-month usage period. The data can also be used across separate departments within your business, further enhancing the ROI.

Operations Directory - more information.

Executive Directory - more information.

Other directories:

If you provide products or services to North American contact centers, please look here. (NOW DISCOUNTED BY OVER 55%)

If you provide products or services to Irish contact centres please look here.

Alternatively, contact us to find out more.