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Major
CRM and contact centre solution providers trust ContactBabel
to deliver exactly what they need, when they need it.
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Market education
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- Genesys
Telecommunications
commissioned ContactBabel to write "20:20 CRM"
- an extensive book about the future of the contact
centre industry. This very popular and well-received
book has so far been distributed to 25,000 key managers
and directors worldwide, and continues to be a key
text for those wishing to understand the industry's
movement.
- A
major supplier of CRM software, services and infrastructure
asked ContactBabel to investigate the return on
investment experienced by clients. The objective
study is now being used by the company as a pre-sales
and marketing tool.
- A
global interaction recording specialist wished
to provide an objective market education document
to its prospective customers, detailing the importance
of multimedia recording and sharing knowledge throughout
the enterprise.
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Presentations and customer
events
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- ContactBabel has
spoken at numerous client-organised events, including
ones for:
- Mapinfo
- a leading supplier of location-based intelligence
and analysis
- Genesys -
including a client presentation for CTI, and
a web-based seminar for workforce management
software
- Eyretel
- a leading interaction recording and analysis
specialist
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Market research and analysis
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- A
top 5 CRM software and infrastructure supplier asked
ContactBabel to
evaluate key messages for the European marketplace.
- A
new player in the UK CRM software market
used ContactBabel's knowledge
to craft an initial email marketing campaign.
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info@contactbabel.com
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