"UK Contact Centre Technology Markets, 2004-2008"

Built upon primary research with over 50 key solution providers and thousands of UK contact centres, this report contains the most up-to-date and in-depth sizing and forecast of the market for UK contact centre technologies.

Giving vendors the full picture of 6 key application types, the report details market sizing and forecasts until 2008, segmented by contact centre size and vertical market, and includes strategies for success, market drivers and inhibitors and understanding where the opportunities for growth really lie.

Technologies covered include:

ACD (including IP_ACDs)
Voice self-service (including IVR and speech recognition)
CTI
Outbound dialling automation
Interaction recording
Workforce management solutions 

The report contains:

• 2004 market sizing
• Annual forecasts until 2008
• 18 vertical markets studied
• 4 contact centre size bands
• 6 key technologies covered
• Drivers, inhibitors and market forces explained
• Future trends and strategies for success

This report costs £1,495 + VAT  and is available electronically in PDF or Word formats.

If you would like to purchase a copy, please call on 01740 629835 or email sales@contactbabel.com

You may download full details of the report free of charge by right-clicking on these links and following the instructions.