ContactBabel carries out a large amount of independent consultancy for suppliers of products and services to the contact centre industry, in order to provide useful and non-product-related information about the current and future state of the industry.
Here are links to some of the most recent work we have done. Please click on the link to go to the relevant site, where you may be requested to enter your details.
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VoiceVault |
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Industry Insider Guide: IP Contact Centres (2 White Papers) |
Genesys Telecommunications |
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Industry Insider Guide: Self-Service (under "Genesys Voice Platform") |
Genesys Telecommunications |
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Genesys Telecommunications |
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Industry Insider Guide: Interaction Management & Multimedia (under "Customer Interaction Management") |
Genesys Telecommunications |
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Genesys Telecommunications |
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| The Agent Desktop - A Survey of Problems, Issues and Solutions |
Corizon |
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"Actionable Knowledge" - How making enterprise-wide information available to agents and customers when they need it will impact the measured success of your customer service operations |
InStranet |
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"Your call is important to us..." - primary research on queuing, self-service and customer expectations |
Vicorp |
External link - for contact centre decision-makers:
Call Centre Business Networking & eLearning | softigator
softigator provides Business Networking & eLearning 2.0 to Call Centre professionals, scientists and suppliers. Members can search and learn from each other’s experience and findings through networking and collaboration.
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